Go see Jessica she has a great sense of humor and great customer service!!!
Jessica was fast in and out go see Jessica
Go see Jessica she knows her stuff!! Great customer service and very knowledgeable!! Thanks Jessica
Jessica at public storage on Austin rd is very good at what she does at work. Im very happy with how professional she is on all levels thanks.
Jessica was the absolute truth and she has great customer service!!!
Jessica was very helpful and friendly
Donnie @ Public Storage on Austin Drive was very astute in customer service practices and handled my case with utmost professionalism.
She was very nice and helpful. Very informed of the prices and size unit I needed. And answered all other questions and concerns I had about the facility
Jessica customer service was great, even though the interaction was quick and fast. 10 out of 10
Johnnie, was great. We are grateful to have him help us.
The agent (Mr. Johnny) was very helpful and explained the importance of the property and the rules. He has a great attitude
I highly recommend Public storage on Austin Drive! The staff are helpful and knowledgeable and my move in and my move out went smoothly. I never had an issue with accessing the property
Very courteous
He said it happen
I had a very nice experience
Miss. Key was extremely great and saved me from Auction today!! I truly appreciate her for all of her help…
Amy & Annetta are very good at the job they do! So sharp! They fixed every issue i had really fast. Thanks amy !!
John was very helpful in getting my unit switched when I realized I had gotten the wrong size, thanks so much!
Amy was very patient and helpful. I came in at closing time and she helped me find a unit as if she didn’t have to go home.
The service was very accommodating and professional! Johnnie, Amy, and Annetta helped me find the correct unit size to fit my belongings. They walked me through all things public storage! I appreciate them for the help.
Annetta Amy & Johnnie was phenomenal great customer service . Very knowledgeable
Annette, Amy, and Johnnie
Great customer service very reasonable pricing and friendly
It's wonderful to be able to have friendly service with a smile and conversation. People here do carr.
Johnnie gave us great service
I was helped by Johnnie and he was very helpful and got me in and out quickly!!!
Johnnie had the best customer service I’ve experienced!
See Johnny, very helpfull
Ms. Keyana was very informative and patient. Great personality all around honestly! Made me feel confident in choosing this location for holding my items for the time needed.
When I came in I was greeted with excellent customer service and a smile. Mr Johnnie was very helpful in helping get my unit reserved and explaining the policy and procedures.
Shout outs to Johnny. Held this location down like a champion!! System went down and he kept his cool and still got us done quick and smooth!!
I’m a customer at the Decatur Austin drive location I highly recommend coming in and personally dealing with Johnny. He was very helpful and pleasant. The customer service was definitely (A1) he deserves the raise . 🫶🏾
My experience with Mr. Johnnie was fantastic. No hiccups or delays. He was perfect! Thank you!
Johnnie gives great customer service
I came in to do a rental this morning. Mr Johnnie was awesome. Perfect attitude. Thanks I would recommend this public storage on Austin dr
Johnnie Carey at Austin Dr. Location was especially attentive and responsive.
Johnnie was patient, attentive and listened to my needs. Recommended a solution that addressed all of our concerns. Wonderful work
Mr. Johnnie was an awesome help. Made sure the process was easy and quick. Very helpful
The manager was very nice and helpful in every way I would recommend Public Storage to anyone
Great customer service. I would recommend!
Johnny was very help!!! I appreciate him for the great customer service.
After having a horrible experience next door I came to Public Storage and was blown away. I decided to go into the office and ask about looking at a downstairs unit and the friendly helpful service I received blew me away. I feel like my stuff is secured and the friendly staff add to that. Unit was clean and no walls had been re-boarded up which was a plus!
Super easy and very helpful! This was so quick and painless
Johnny was very helpful and resourceful. Highly recommend coming here.
Mr.Johnnie was phenomenal. I had a small issue that he fixed in no time and was very generous with helping me. Thank you again Mr Johnnie
Johnnie helped me in my hour of need
A very good costume service Mr Jonny was a great person to have done business with Thank you
Johnnie was very professional
Great job
I had a great experience and was helped super fast regarding my reservation. They did not have the unit I needed but Johnnie got me situated at another location! Thank you.
Great location and employees are very helpful when I need to talk to someone.
Had a wonderful experience with Mr Johnny at the front desk! Very helpful and great with timing!!! Five star quality hands down
Johnnie gave top notch customer service 👌!
Johnny made my last minute move much more pleasant! He walked me to my unit & answered the many questions I had. Thank you for helping me in a time of need!
Mr Johnnie provided me with great customer service… Much appreciated!
Johnnie was a nice to sight to see not only he was pleasant to work with ,he was extremely resourceful, Handsome, lol, very knowledgeable of the property.Great customer service from both Ms.Catherine and Me.Johnnue,Awesome Asset to this company!!!!
Great experience and smooth transactions.
5 Star Service dem boys wonderful✌🏾
Excellent customer service. Patient and friendly, knowledgeable and extremely helpful.
Johnnie was absolutely amazing! He went above & beyond for me & my family. I give him 6 stars!
Today was my first time using a storage unit Mr Johnnie was super helpful
Thank you so much Mr John help me with all my needs today
Johnnie gave excellent customer service and made it a very smooth, easy process.
Johnnie was great help. Customer service was also great. Recommend using this storage unit
Ms. Dora great customer service, friendly and helpful. She understood what I needed and made the service easier and faster. Thank you for making my day better and I was happy to make your day as well. Thank you so much 😊
Great customer service Brandon
Reliable and professional staff! Thank you so much. Would recommend this location.10 star rating.
I received excellent service today. When I expressed my concerns, they were address professionally, courteously and efficient.
I had an exceptional at the Public Storage facility on Austin Drive in Decatur Ga and if at all possible the young man who assisted me today should be considered for a substantial raise. Keep up the good work.
Very clean and organized. The attendant was friendly, informative and egar to help.
Ms. Trina helped me so much from choosing my correct storage size down to the locks. Great employee!!!
Ms malana I think that's how you spell her name was truly amazing help not only did she help me with the greatest service ever... but help my mother as well its so hard dealing with some of the young ladys that work there because of the attitudes but this young lady is always remarkable and go way beyond the measures of costumer service
Klass was a great help Moving in
Qualicia was very professional and helpful with me and my concerns. Definitely will be coming back!
Qualicia Davis provided me with exceptional service. She was very knowledgeable about the different type of units y’all provide thank you so much ..
Tasheba was such a great help and made this process a lot easier for me.
Nicole not only displayed great customer service but she also ga e me a great deal on my first month of service.
Last Tuesday Tasheba was a big help on my move in date. Tasheba was patient & kind. I really appreciated your energy. Thank you my fellow Aries :)
Nicole was amazing she searched around and found me the best rate for my move in I was so upset about me having to move Nicole was so pleasant and and helpful calming me down and got me a storage unit for a better price and in a better area love her to death thanks so much
Nicole is absolutely the best!!! She is very professional but also very loving. Nicole is the reason why people come to this location❤️
Personality is to die for great customer service skills care about other perfect person for the job thanks so much for having the Nicole as your employee .Lashawa 😀
Nicole is the best when it comes to customer service!!! She makes everything sooooo understandable!!!
Great location and wonderful staff! Ms. Nicole was nice and helpful with the entire experience. She explained everything and made sure I had all all the equipment needed to prepare to move into the storage including boxes, tape, and even recommended a television box that was definitely needed! Ms. Nicole your words of encouragement with stick with me forever 😊 Thank you for your help 🙏🏾
Ms. Nicole was a delight and a blessing for me and my family! She was very helpful and informative. I will recommend everyone I know to come and see her when needing services. Thank you Nicole you are amazing you deserve a big raise!
Nicole, has been amazing. Best service ever!
Thanks to Nicole for giving me a great experience! Moving can be frustrating but glad that I was sent to this location very helpful and professional
Nicole was a great help love her energy 💕 💖 ❤.
It's unfortunate that 6 stars is not an option. Nicole gave a customer experience that's almost unheard of in this day and age. Truly, a valuable employee any company would be fortunate to have on their team.
Today I rented at Public Storage and the manger Nicole was so awesome with happing and assisting me very pleasant great customer service
Custom service is excellent
Nicole provided me and my family with excellent customer service...very professional!!!
Went at the last minute and needed a Unit today. Nicole was so friendly and nice. She ataywd late to get me in !! 🧡
She was very professionally need more management like her.
Nicole was very nice Nicole was everything she is the best worker ever
Nicole was very nice and very polite and very clean office
Employee I recommend you give her the highest review rating
I experienced such great customer service and a people person . Such a sweet and helpful person. I will recommend this storage for all my friends and family. Ms. Nicole is the best. Thanks for having a humble and great representative. Consumer services was on point.
Nicole was very helpful and polite
I would like to thank Ms Nicole for her customer service at the Austin Rd location. We had a total of three storage and recently moved out of one. Her assistance and her willingness to help us was great. She has never been to busy to help us make the right decisions on our storage needs. My father is elderly and she has shown great patience. Thanks Ms Nicole for a job well done
I had a problem with having a second floor unit and needed a ground unit because I have very heavy and bulky furniture. Nicole was great!!! She switched the unit and we only had to pay the difference for the larger ground floor unit. Very courteous and helpful.
Best choice .. you will be pleased
Very nice staff & very Professional They had what I needed a "STORAGE UNIT" 10x10. Property is clean and secure. No problems renting! If you need a unit..TRY HERE! Nicole is really nice and professional, so much so, I rented another unit!
Was originally scheduled for another location but discovered at the last minute there was only access till 6pm and I needed the latest time. Along the way I did encounter a very rude person in customer service but the all changed when I decided to go on my own to the Austin Dr. location where things changed for the better. Nicole was very helpful and knowledgeable of the size I needed also very patient,understanding,and listened to me when I was already upset from the customer service phone call. All I had to do was tell Nicole what I had and once I brought the items back everything fit with some space to spare and the price was very reasonable. Thanks again for going above and beyond something I don’t see very often in my community.
Nicole was very knowledgeable about her facility and wonderful to deal with!
Ms. Nicole thank you so much for assisting me with finding a storage. I love your spirit. Very knowledgeable, professional and humble. May GOD continue to bless you!
Nicole excellent customer service